Terms & Conditions

1. Estimates & Additional Work

All estimates are provided in good faith based on visible inspection only. Additional faults or hidden defects may become apparent during repair or disassembly. Where additional work is required that materially affects cost or timescale, the workshop will seek customer approval before proceeding wherever reasonably practicable.

2. Deposits & Payment

A deposit may be required before work commences, particularly for restoration work, custom work, or special-order parts. Full payment is due upon completion or collection or return of the instrument, bow, or associated items. The workshop reserves the right to retain possession of goods until payment has been made in full in accordance with the Torts (Interference with Goods) Act 1977 and other applicable law.

3. Collection & Storage

Customers will be notified when work is complete. Items not collected within 90 days of notification may incur reasonable storage charges. Items remaining uncollected for 12 months, where reasonable attempts at contact have failed, may be treated as abandoned. The workshop reserves the right to sell or dispose of such goods in order to recover unpaid charges and storage costs, subject to applicable UK law.

4. Turnaround Times

Any completion dates provided are estimates only and are not guaranteed.

The workshop shall not be liable for delays arising from:

  • supplier or parts availability,

  • Seasonal workload,

  • unforeseen repair complications,

  • circumstances beyond reasonable control.

5. Condition of Instruments & Bows

Many instruments and bows presented for repair are old, fragile, previously repaired, or structurally compromised. While all reasonable care and skill will be exercised, the workshop cannot guarantee against failure of aged materials, hidden defects, previous repairs, or pre-existing weaknesses that may become apparent during normal repair procedures.

This includes, but is not limited to:

  • cracks,

  • open seams,

  • fragile varnish,

  • worn fittings,

  • warped necks,

  • weak bow heads,

  • defective frogs,

  • fatigued glue joints.

6. Repairs, Restoration & Setup

Repair and restoration work will be carried out using materials and methods considered appropriate by the workshop. Tonal characteristics, cosmetic outcomes, and subjective playability preferences cannot be guaranteed. Seasonal and environmental changes may affect setup, neck relief, action height, soundpost position, fret movement, tuning stability, and related adjustments after collection.

7. Bow Rehair & Bow Repairs

Bow rehairs and related work may reveal hidden weaknesses or defects. The workshop is not responsible for failure resulting from pre-existing structural weakness during routine rehairing or repair procedures. Customers are advised that bow hair is a consumable material affected by use, humidity, and environmental conditions.

8. Warranty on Workmanship

The workshop warrants its workmanship for a period of 90 days from the date of collection solely in relation to the specific repair work undertaken.

This warranty does not cover:

  • accidental damage,

  • misuse,

  • neglect,

  • impact damage,

  • excessive humidity or dryness,

  • normal wear and tear,

  • string breakage,

  • Bow hair

  • Fret wear

  • corrosion,

  • seasonal movement,

  • unrelated faults,

  • customer modifications or third-party work undertaken after collection.

Nothing in these Terms excludes or limits statutory rights under the Consumer Rights Act 2015.

9. Limitation of Liability

The workshop will take reasonable care of all instruments, bows, and accessories whilst in its possession. Nothing in these Terms excludes liability where exclusion is prohibited by UK law.

Subject to this, the workshop’s liability for loss or damage shall be limited to the lower of:

  • the customer’s declared value of the item, or

  • the cost of the repair work carried out.

Customers are responsible for maintaining appropriate insurance for valuable instruments and bows.

10. Shipping & Transit

Where instruments or bows are shipped at the customer’s request:

  • transit is at the customer’s risk unless insurance has been specifically agreed in writing,

  • customers are responsible for suitable packaging when sending items to the workshop.

The workshop accepts no liability for carrier delays or transit damage outside its control.

11. Data Protection

Customer information will be used solely for repair administration, invoicing, communication, and related business purposes. Personal data will be handled in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

12. Acceptance of Terms

By leaving an instrument, bow, or related item with the workshop, the customer acknowledges and accepts these Terms & Conditions.